SMSC Service Engineer - Saudi Arabia
Tangent is urgently seeking for experience SMSC Service Engineer required for 12 months extendable contract to be based in Riyadh, Saudi Arabia. This role will report to BO VAS Manager and will have the following responsibilities:
• VAS Service Engineer is responsible for the overall Quality of Service, performance data, SLA and KPIs in the Operations Centre. The responsibilities cover the following:
• Real time monitoring of Service and Network quality and capacity. Analyse and reporting of Service and Network quality.
• Initiate Service and Network improvements and optimisation activities.
• Initiate temporary Service and Network reconfigurations, if performance is not satisfactory.
• Drive tool development for delivery and management of new services.
• Analyse failure trends and identify chronic failures.
• Provide performance data and determine impact of service problems on service performance.
• Provide optimum use of the existing Networks.
• Recommend service redesign
Main activities
The main activities are the following:
· Set up the performance measurements and quality thresholds from statistics and CDRs
· Compile and analyse the performance data both in real time and trend analysis
· Ensure that management tools have the functionality to support the operational processes
· Ensure ongoing service and network performance meets specified criteria
· Notification of performance degradation and suggest reconfigurations to improve service
· Suggest reconfigurations based on market, customer and service requirements
· Liasing with customer relations management
· Liasing with service and network planning and development in the developing of the plans for extensions and changes of services or the network
· Recommendations that initiate Service- and Network- Configuration
· Performance failure trend analysis to find chronic failures
· Recommend service re-design to avoid service quality problems or capacity problems
Interface to
· Front office
· Back office Service Engineers
· Suppliers Customer support
· Planning and Engineering
Required competence
General Competence
· Fluent in written and spoken English
· Fluent in Arabic is plus
· Be able to work independently
· Flexible and responsive to changing work patterns and demands.
· Excellent team player.
· Open approach to solving problems and dealing with new proposals.
· Athorough and methodical approach to work.
· Must be able to work to tight time scales.
· High degree of analytical and investigative abilities.
· Focused on service and network performance.
Technical Competence
· Hands on experience of LBS, MCN, VSMS, USSD & OMG Logica CMG (Acision) system administration and O&M tasks
· Hands on experience / Excellent knowledge in Anti-Spam Acision (Open mind)
· Hands on experience / Good Knowledge in Acision Flexible Gateway (AFG)
· Hands on experience / Good Knowledge in Message Plus (M+)
· Good Knowledge in CMS operations
· Good Knowledge in HP-SMSC / Mbalance (Tekelec) operations
· Knowledge in other VAS services and Network- Configuration
· Knowledge in IP
Required education and experience
• The Service Engineer should have a degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.
• Have a minimum 3-4 years of experience in Operation and Maintenance
• Experience within Datacom and Telecom Networks
Interested candidates can send their CV to racquel.dionisio@tanint.com
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